Everyone’s welcome
Accessibility
Out of the Box aims to make the 2027 festival accessible and inclusive for everyone.
We’re creating a welcoming space where children can share stories, explore new ideas, and dive into the world of imagination. Everyone who attends is invited to experience the festival through the wonder and curiosity of a child – where joy, discovery, and fun are always at the heart of the show.
Accessible Performances
Accessible performances can be booked by calling QPAC Group Sales Team on (07) 3840 7466 (Monday to Friday, 9am-5pm) or emailing groups@qpac.com.au.
Auslan Interpreted
Audio Described
Relaxed
Out of the Box is a high sensory experience with foyer spaces and the surrounding areas filled with children and families. However, the experience is child-centred and is more relaxed in the approach to how people move through and access QPAC during the festival. Many of the productions on offer are tailored to the developmental and access needs of very young children and the staff and artists are equipped to support and enable a positive experience that welcomes children and their unique needs.
All Out of the Box performances allow patrons to make noise, enter and exit as needed and will gently make clear expectations for the performance and the house lights never go out during Out of the Box performances. Some productions have some additional technical elements and loud noises that might startle people with sensory needs, so we have listed some relaxed performances below that offer an additional adjustment to the technical elements of the performance.
Tactile Tours
Sensory Area
Out of the Box will have a Low Sensory space available throughout the festival. The location and access to this area will be updated in early 2027.
Foyer activation as part of Three Dresses (Glasshouse Theatre, Door 1)
Created with accessibility at its heart, the activation features a carefully crafted space where patrons can experience the world of Three Dresses in a way that suits their sensory needs. Open throughout each performance, it provides a welcoming retreat for those who may benefit from time away from the theatre, offering an alternative way to engage with the production while remaining connected to its story and themes.
Booking Accessible Seating
All QPAC venues offer accessible seating for those with access requirements and their companions. This seating can be booked, subject to availability, by calling the Box Office on 136 246.
Visual Story & Sensory Guide
Visual Story & Sensory Guides are available on the individual venue pages.
Accessible Toilets
Accessible toilets are located in the following areas within QPAC:
- Lyric Theatre and Concert Hall: Mezzanine, Lower Minstrel, and Levels 2 and 4
- Playhouse: Level G, 2 and 3
- Cremorne Theatre: Level 3
- Glasshouse Theatre: Level 2, 4 and 5
Companion Card
QPAC is proud to be an affiliate of the Queensland Government’s Companion Card program (opens in a new tab).
The Companion Card is designed for individuals with disabilities who require attendant care support to engage in community activities and visit various venues.
This program allows Companion Card holders to receive a complimentary second ticket for their chosen companion.
To book Companion Card tickets: Call 136 246 or in person at the Box Office. Companion Card details need to be provided at the time of booking.
d/Deaf and Hard of Hearing
QPAC offers the following services to patrons who are d/Deaf or Hard of Hearing. These services are available in select venues.
Assistive listening systems
QPAC provides services to improve listening clarity in noisy environments. The systems outlined below amplify the audio of the performances to assist patrons in venues. Please notify us when making a booking by calling 136 246 or email info@qtix.com.au to ensure that the appropriate system is ready for you to collect from the cloakroom.
Auracast
Auracast is an assisted listening technology that broadcasts audio with full venue coverage. It is installed in the Lyric Theatre, Concert Hall, Glasshouse Theatre and Playhouse and is now available to patrons.
Auracast receivers can be collected from the cloakroom prior to the performance. These are provided with headphones or a personal induction loop.
Auracast-enabled hearing devices can directly connect to the signal via settings, please refer to your Audiologist for advice and instructions on your particular device.
ListenTech
ListenTech is an assistive technology that uses radio frequency to transmit sound. The device is designed to function with telecoil-equipped hearing aids or cochlear implants. ListenTech devices can be collected from the cloakroom prior to the performance.
National Relay Service
Patrons who are d/Deaf, Hard of Hearing or have a speech/communication difficulty can use the National Relay Service (NRS) at no cost.
- Make contact through your preferred NRS call channel detailed on NRS call numbers and links (opens in a new tab).
- Provide the NRS with the QPAC Box Office number 136 246.
Guide, Hearing and Assistance Dogs
Assistance animals trained to assist people with disabilities are welcome at QPAC. Our staff is trained to meet the needs of assistance animals and their handlers. To ensure appropriate seating is allocated please advise your requirements when booking.
Wheelchairs
There are wheelchair spaces at all performances, subject to availability. Bookings can be made via phone by calling 136 246.
Accessible theatre seats, for customers wishing to transfer out of a wheelchair into a theatre seat, are available in designated locations in the Lyric Theatre and Concert Hall. We need a minimum of 24 hours’ notice if you wish to transfer out of a wheelchair into one of these locations. This will assist our team to safely prepare your seating allocation to best meet your needs before your arrival. Please contact us by calling 136 246 to discuss availability and to book your seat.
Our team is not able to assist visitors in transferring to seats, or provide personal attendant services.